Refund policy
Last updated: November 10, 2026
Returns
Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions.
We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 14 days after your item is delivered.
You are responsible for arranging return shipping.
A 1% restocking fee will be deducted from your refund.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
To start a return, you can contact us at swaprintshop@yahoo.com. Please note that returns will need to be sent to the following address: 6404 Guinness Court, Union City Georgia 30291, United States
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Certain types of items cannot be returned, unfortunately, we cannot accept returns on personalized & custom items, sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days unless otherwise stated.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stella@maisonjaesc.com.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at maisonjaes@gmail.com or use the contact details in our contact information policy.